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AFTER-SALES SERVICES |
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The subsequent presentation
of the After-Sales Service is layed out in form of responses
to different cases with which a client may be confronted,
following a purchase of material. This is a description of
the service
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| After a purchase |
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Defect found in product
after purchase: one year guarantee.
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The client must bring,
or send back the material to the shop ( at their own cost -
refund possible where a defect is found). The article is either
immediately estimated to be defective, and thereby promptly
replaced, or refunded, or it is returned to the manufacturer
for an expert evaluation. In the latter case the client is required
to leave a 7.50 € deposit to cover all handling costs.
This deposit will be refunded should the manufacturer change,
or reimburse the article. |
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Article stolen, and proof of
purchase. |
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If material bought in one of the
shops by a client should be stolen, and should proof of purchase
be required, a copy of the receipt may be demanded by the client
who must specify the date of purchase. Should the client possess
a 'client card' this allows for a rough estimation as to the
date to be given, the exact date being unknown. |
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Article deemed an
unsatisfactory purchase (ie. present etc.) within 48 hours. |
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Where an article is considered to
be an unsatisfactory purchase, the client has a 48 hour time
limit, or longer if agreed upon at the time of purchase, to
bring the article back, and a credit slip is issued. In order
for this to be possible the article must be in its original
wrapping, with all stickers etc. still in place. |
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